![]() PIA also has a comprehensive support section on its website, consisting of the vast knowledge base, installation and usage guides, and news about product updates. Private Internet Access offers live chat support 19 hours per day, 7 days per week - and it will soon be upgraded to 24/7 availability! And that's the whole point, we would add. Most users, however, won't be browsing around all those different options - rather, they will just start the app, select the server and start enjoying the web like there's no VPN running in the background. And that's just a start with the "advanced settings" screen offering even more options to play with.Īs for PIA's mobile app, it too rocks a comparable (to the desktop app) number of features - which is an exception rather than the rule among VPN providers. However, despite looking fairly simple, the PIA app offers plenty of customization options for things like notifications, launch on start-up, and a kill switch with an "always" option. It could still use some polish - especially when compared with other top-tiered players - but the apps are easy to understand and use. It wasn't always like that and we are glad to see the company evolving over time. Private Internet Access has a modern and easy to use apps. It encrypts your Internet traffic, provides server-grade firewalls and IP cloaking with every account so you can browse with complete Internet security. PIA emphasizes that its VPN will also hide all of your online activity from your ISP. Even if forced to provide access to the user data, the authorities would not be able to learn anything useful from provided (empty) logs. This is also helpful for other countries where the government could decide to snoop into its constituents' web whereabouts. Private Internet Access has a strict zero-logs policy, which is fairly important considering it is a US-based business - cause the government could ask them for access and with nothing logged, they wouldn't be able to accomplish much. In addition, PIA delivers zero IP and DNS leaks, and - for added security - operates its own DNS servers.Īlso worth adding is that PIA even links to popular DNS and IPv6 tests, allowing users to check out themselves how their VPN works. Also included is a kill switch, and a malware blocker that acts like web firewall. The service supports a few different protocols - including OpenVPN, PPTP, IPSEC/L2TP and SOCKS5 (for proxies) - that are paired with a couple of encryption options - such as AES-256. Private Internet Access offers high-end security features you would expect from a top provider. Also, downloading files via BitTorrent was as fast as without a VPN turned on, which is truly amazing. During the time we've spent testing the service, we haven't experienced a single glitch when accessing Netflix and Hulu. And the same goes for torrenting and gaming - PIA is a service you can rely on to "do your thing" with little to no latency.Īll in all, we have found that very few providers can compete with PIA in terms of performance, particularly on download speeds. Speeds go down if you are connecting to servers in other parts of the world, but they are still more than decent, allowing for buffer-free streaming experience, for instance. ![]() PIA is fast, really fast, especially if you live in the western hemisphere and are connecting to servers in that part of the world. If you also run a desktop app on your computer, you'll get the full-blown protection with the PIA routing all the traffic in the background.Ī single Private Internet Access license lets users run it on up to 10 devices simultaneously, which more than most other VPNs provide. You don't get the full protection though since these extensions work as proxies that will still hide your IP address and prevent WebRTC leaks. This is also how they are "covering" streaming devices, smart TVs and gaming consoles - they don't get dedicated apps but will work just as well when connecting to the internet through a PIA-configured router.īrowser extensions, on the other hand, are available with PIA supporting Google Chrome, Mozilla Firefox and even Opera. Like most major VPNs, Private Internet Access has apps for popular desktop and mobile platforms - including Windows, MacOS, Android, iOS and Linux - and also allows users to set their routers for VPN-protected access to the world wide web.
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